Privacy Policy

Last Updated: 19-09-2024

Introduction

RISENYX («we», «our», or «us») is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our online services, including our authentication service, messaging service, task management service, games, and other related services (the «Services»). This policy also explains your rights under the General Data Protection Regulation (GDPR) and how you can exercise those rights.

By using our Services, you consent to the collection and use of your personal data as described in this Privacy Policy.

Information We Collect

When you use our Services, we may collect the following personal information:

  • Personal Details: First name, last name, date of birth, recovery email, phone number, and country.
  • Billing Information: Billing address, payment method details (we do not store credit card information, but we may store billing information related to invoices or payment history).
  • Usage Data: Information about how you use our Services, including interaction logs, IP addresses, browser type, device information, and other usage details.
  • Cookies and Tracking Data: We may use cookies and similar tracking technologies to monitor activity on our services and store certain information.

How We Use Your Information

We collect and use your personal information for the following purposes:

  • To provide, maintain, and improve our Services.
  • To manage your account and authenticate users.
  • To process payments and issue invoices for paid features (billing info only; no credit card data is stored on our servers).
  • To offer customer support and respond to inquiries.
  • To communicate updates, improvements, or important information about the Services.
  • To ensure the security of our Services and protect against unauthorized access.
  • To comply with legal obligations.

We do not share your personal information with third parties unless required by law, or if necessary to prevent or address security or fraud issues.

Payments

We use third-party payment processors to handle payments for any paid features of our Services. We do not store credit card or payment details. However, we may retain certain billing-related information to process refunds, handle disputes, or for financial record-keeping.

Our payment processors adhere to strict security standards, including PCI-DSS compliance. By providing your payment information, you consent to its processing by our payment service provider(s) in accordance with their privacy policies.

Your Rights Under the GDPR

Under the GDPR, you have several important rights regarding your personal data:

  • Access: You have the right to request access to the personal data we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete data.
  • Erasure: You can request the deletion of your personal data when it is no longer necessary for the purpose we collected it or when you withdraw consent.
  • Data Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Restriction of Processing: You may request that we restrict the processing of your data under certain circumstances.
  • Objection to Processing: You have the right to object to our processing of your data for specific purposes.
  • Withdraw Consent: Where processing is based on consent, you may withdraw your consent at any time.

To exercise any of these rights, please contact us at contact@risenyx.net.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations. Billing and payment information will be retained in accordance with applicable financial record-keeping laws.

Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes the use of encryption, firewalls, and secure servers.

However, no method of transmission over the Internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve the functionality and performance of our Services. You can manage or disable cookies through your browser settings.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the «Last updated» date.

Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, please contact us at:

RISENYX
contact@risenyx.net